Usability of an institutional LMS in the context of the Emergency Remote Teaching

Abstract

The purpose of this study was to investigate the perception of undergraduate students, from a university in northeastern Mexico, about the usability of the LMS used in courses adapted to the Emergency Remote Teaching modality. Through a convenience sampling, information was obtained from 352 students of various careers, of which 161 were men and 191 women, aged in a range of 16 to 44 years. The degree of perceived usability of the LMS was evaluated using the Usability Scale of a System. The results of an Anova showed evidence that the perception of usability depends on the professional discipline that the student is studying, but not on their gender or age group. In addition, through a cluster analysis, four clusters of students were identified. Of these, two clusters perceived a good usability of the LMS, while the other two clusters perceived a poor usability. Although in general the institutional LMS was evaluated with a good average of degree of usability, approximately half of the students of careers associated with the development of ICTs perceive poor usability, while most of the students of the careers of behavioral sciences, administration and businesses perceive good usability.