Influencia del clima escolar, la calidad de la enseñanza y la reputación institucional en la satisfacción y lealtad estudiantil en liceos rumanos
Resumen
Este estudio analiza la influencia del clima escolar, la calidad de la enseñanza y la reputación institucional sobre la satisfacción y la lealtad estudiantil en escuelas secundarias adventistas de Rumania. Se utilizó un diseño cuantitativo ex post facto con una muestra de 153 estudiantes, y se aplicó un modelo de análisis de rutas. Los resultados del modelo con mediación parcial indicaron que la reputación institucional (β = .35), el clima escolar (β = .33) y la calidad de la enseñanza (β = .26) predicen significativamente la satisfacción. A su vez, la satisfacción (β = .46) y la reputación (β = .39) fueron predictores significativos de la lealtad, explicando el 63 % de su varianza. El modelo mostró un ajuste excelente y respaldó la estructura teórica propuesta. Los hallazgos destacan el valor del entorno escolar y la identificación con la institución como factores clave para fortalecer la satisfacción y la fidelización estudiantil. La reputación institucional fue el predictor con mayor influencia combinada, directa e indirecta, sobre la lealtad.
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